Bharat Sanchar Nigam Limited

My experience today at the BSNL office has been quite exceptional. The normal perception is

1. Very difficult to get a Cell One SIM CARD. Post paid is probably impossible
2. Long queues
3. You need to have a source
4. Complicated documentation required
5. Rude officers
6. Lazy officers
7. Fish Market

Probably a good no. of more descriptors can be added.

My experience was

1. No queue, except for the normal bill payment queue, which I guess is always there
2. Cordial officer
3. Patiently listening and answering your doubts
4. At the same time, attending to other customers as well
5. Simple documentation
6. A very good tariff plan
7. Good network
8. A Post Paid connection within 1 hour - and that includes filling the form & stuff and slight waiting because the guy was really busy
9. A no. selected by them, after asking for your approval, and such a no. that you approve without even thinking twice. (the no. is 94498 - 17157, and my home no. in Cal is 2321 - 7157)
10. An activated card within 1 hour after you get your no. That includes a half hour lunch break at the BSNL office

What more can a customer ask for. I do not assure the readers that you can expect the same treatment whenever you go to a BSNL office but can definitely vouch for the fact that it has improved by leaps and bounds.
The only test left is to see how the connection works. Hope I will not be dissapointed.